Category: Our Stories

  • Blog Housekeeping

    Blog Housekeeping

    My previous blog post was my 50th entry here. Kinda crazy to imagine.

    A few weeks before, I ran out of space for uploading photos, and had to upgrade from my free blog to a paid $100 per year hosting fee. That got me more space for hosting photos, along with a custom URL.

    You may have noticed that andtheworldsyouroyster.wordpress.com has now become thestoriesthatimtelling.com

    It’s a small change, but a change nonetheless. A proper blog with its very own URL (and 40 followers!) deserves more love and attention than I’ve been giving lately. I have a long list of backlogged posts, all of which will be posted in the next month.

    I’ve now been in Portugal since January 4th. I shared the posts & photos of my March trip to Canterbury, but now I’ll be going back to January and sharing the photos & stories of my Portugal adventures in chronological order.

    I hope you’re excited, because there are many interesting stories to share. From Kevin’s dental recovery to interesting day trips around the Algarve to our daily routine and my brother Tyler’s 2 week trip to visit us, I have a lot of stories to tell.

    Love,

    Heather

  • FaceTime with my family – from Canterbury (with more family!)

    FaceTime with my family – from Canterbury (with more family!)

    Confession time: the last time that I called my family was months ago. As in, not since before I wrote my most recent blog post. And not since I left Canada.

    Yes, we chat via email (though my emails come decidedly less often than Kevin’s). Still, no calls. Sorry family!!!

    Anyways, Kevin and I have been in Portugal this whole time, but on Friday I flew to London and took a taxi down the Canterbury. Why? To visit my Nana Ev, who’s on holidays here for a few months!

    I’m here in Canterbury right now, and last night we called my parents on FaceTime, and were lucky enough to see my youngest brother and our dearest cat as well!

    Here’s the photo evidence:

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    We talked for about an hour, and I caught them up on all our various goings-on. I’ll write more about this later, but suffice to say that Kevin’s road to recovery will be long. We’re going to be in Portugal through the end of March and possibly beyond. What are we doing after that? I honestly have no idea. Which is both terrifying and liberating at the same time.

    So, for now I’m in Canterbury, enjoying some wonderful one-on-one time with my grandmother.

    Yesterday we went to Bletchley Park, and today we’re going to Sunday Mass at Canterbury Cathedral.

    I’m taking lots of photos and will have lots more to write in the coming days (and Kevin has taken a ton of photos in Portugal that I’ll be share soon as well. My major blogging backlog will soon be resolved!)

     

  • Broken teeth, bad packing, expensive luggage, & other adventures on the way to Portugal

    Broken teeth, bad packing, expensive luggage, & other adventures on the way to Portugal

    Kevin and I flew to Portugal on Sunday January 4th.

    On Friday January 2nd, we had a spectacular day. We went to Toronto to run some errands, and had the best sushi lunch of our lives with my pseudo-sister Zoya and her friend Ship. On the way back to Grimsby, we stopped in at my dad’s work, where we hung out in his office and got a sneak peek into how he does all the things that he does.

    I had plans to make fish tacos for dinner, so we stopped at the grocery store before heading home. As we pulled into the driveway at home, Tyler was on his way to play “shinny” hockey at the outdoor arena in Grimsby with some friends.

    Knowing it was his last opportunity to do so, Kevin quickly changed and met him there.

    I made some delicious fish tacos (pro-tip, for those who can’t do spice, blended apples with cinnamon make a nice taco dressing), my aunt and uncle came over, and we had a big fish taco dinner in the dining room.

    Then, the phone rang.

    It was Tyler.

    “Kevin got hit in the mouth at hockey. We’re at the emergency room. Can you bring us his health card?”

    In that instant, a good day turned into a series of not-so-good days.

    Here’s what happened:

    Kevin was playing “shinny”, the most low key, danger-free version of hockey. A friend lost his balance and threw his stick up in the air in an attempt to re-balance himself. Unfortunately, Kevin’s face was at the other end of the stick.

    A pure freak accident due to an unfortunate series of events.

    So, what happened? The first thing that was clear was that he’d bit through his lip and was missing a tooth. It also seemed he’d broken some. The emergency room wait was going to be “a few hours”. So, I called an emergency dentist that my dad recommended, booked an appointment for the next afternoon, and took Kevin home.

    Again, this was Friday January 2nd. In 48 hours we were due to be on a plane to Lisbon (and my friend Julie was flying to Lisbon specifically to meet us there!).

    We gave him pain killers and ice and put him to bed, though I’m not sure how he slept while in so much pain.

    The next day we saw a dentist in Stoney Creek. Have you ever had a dentist look into your mouth and go “ugh. ahh, I don’t know. jeez, this is… ugh, I don’t know”.

    Not exactly reassuring. However, this guy fixed Kevin up well enough so that he could travel. Root canals (an emergency pulpectomy, to be exact), temporary retainers, stitches etc.

    More importantly, he prescribed antibiotics and pain killers.

    The next 36 hours were a blur of stress and tears and goodbyes and packing.

    Oh, and I realized that I’d booked us tickets that didn’t allow for luggage. While I cried on the phone to the airline, my dad reminded me that this was a relatively small problem, with an easy fix (we ended up paying an additional $400 to get our luggage on the plane, BUT Kevin got $200 of that refunded. So ya, my dad was right. But I’ll be careful the next time that I’m booking budget tickets with SATA).

    It honestly seemed like it wasn’t going to be possible, but somehow I managed to pack both of our suitcases. I’d really failed to prepare myself for that packing extravaganza; a lot of our stuff was all over the place, making my useful packing routine completely useless. Still, in the end we had everything – or so I thought.

    What I didn’t realize is the immense amount of stuff that I’d forgotten. Here’s a shortlist: ALL Of Kevin’s ties, my face wash, a cell phone, 3 cell phone chargers, and all of my scarves.

    Still, we didn’t miss our flight. In fact, we were several hours early for our flight, because it was delayed 5 hours! To say that this was the most stressful travelling we’d ever done would be a serious understatement. Still, we were again spoiled when Kevin’s best friend Mark picked us up to have drinks (beer for me, milk with a straw for Kevin) at a bar around the corner from the airport.

    We eventually got onto our flight, which was a fairly comical experience. We almost didn’t get blankets, and when I asked for a blanket for Kevin, I was sternly told “the children first, ma’am”. Several hours and some terrifying turbulence later, we landed in Lisbon.

    The road to full recovery for Kevin will be long, but we’re okay. We made it to Portugal, had an amazing time in Lisbon, and my truly wonderful brother Tyler mailed us all of the stuff that we’d forgotten.

    There are no pictures to share here. Just gratitude for my amazing family (and friends) for helping us get through that weekend.

  • We went home for Christmas!

    We went home for Christmas!

    Despite the fact that I’d been planning to go home for Christmas for months, my actual journey to Canada was fairly last minute. When I finally made a plan, I’d decided to spend the first week of December alone in Phnom Penh while Kevin went to Dubai for work. The night before he left for Dubai, we decided it was probably not smart for me to spend all that time there alone, so I booked a one-way ticket to Canada for the next night.

    And there it was. Instead of doing my Christmas shopping in Phnom Penh, I hopped on a flight and went to Canada. When I arrived at the airport, I had to call around to find Tyler to come pick me up (turns out I’d given him the wrong arrival time). When I called my mom and said “I’m at the airport in Toronto”, her exact (happy/surprised) reaction was “Are you fucking kidding me?!”.

    She hadn’t expected me home for another week.

    So, there I was, staying in Grimsby. I wasn’t sure when I was leaving, but I’d resolved to enjoy my time with my family without rushing around too much. I’d get up early, go to yoga, Christmas shop with my mom, etc. Then in the afternoons and evenings I worked. Since I work Australian hours, that was the arrangement that worked best. Sometimes I also went to Toronto to see my former colleagues at Influitive, and used their increasingly beautiful office space to get some work done.

    Other benefits of being in Canada? I got to decorate for Christmas, I got to play with our beautiful (spoiled) cat Jean Luc Picard. I got to see friends and family (though certainly not as many people as I wanted to see).

    Kevin came back to Canada almost two weeks later, just in time to engage in some Christmas party hopping in Toronto.

    Christmas party season rolled right into actual Christmas, which rolled into my parents’ friends Doug & Kathy visiting, which rolled into New Years. Somewhere in the middle of all that, we also found time for a super wild night out at the Grimsby Legion!

    Around that time we started thinking about where we were going next. Wanting to visit Kevin’s grandmothers, we booked one-way tickets to Portugal.

    So, that’s where we are now, reflecting on the places we’ve been, and where we think it makes sense to be.

    Being home in Canada felt great. It was comfortable and comforting and exciting all at the same time. The weather leaves a bit to be desired, but I was so happy to be there.

    Here’s quick run-down of the highlights from our trip back to Canada (photos below document some but not all of this nonsense):

    • Decorating Christmas trees – probably my favourite holiday activity
    • Started a new family tradition (hopefully): Post-breakfast nature walk on Christmas Day
    • Went to back to back parties in Toronto, driving in from and back home to Grimsby both nights, in a ridiculous caravan containing me, Kevin, my brothers, and (for one night) my friend Kirsten
    • Watching Mitch carry Kevin several blocks on our way home from the bar one night
    • Making an elaborate birthday brunch for my Mom
    • Many, many visits from friends who were generous enough to come to Grimsby to see me and Kevin. Seriously. Our friends are the best.
    • Decorating some truly absurd gingerbread cookies with my friends Graeme and Eric who stopped by for a whirlwind of a visit.
    • Eating delicious homemade fish tacos while visiting friends in North York
    • Doing most of my Christmas shopping in downtown Grimsby
    • Tearing up the dance floor at the Grimsby Legion with friends (some of whom I hadn’t seen in ages) – the bartender said we were the most lively people they’d ever seen there
    • Tweeting for 1 week from the People of Canada Twitter account (more on this later)
    • Kevin flipping out when he got a used Eibach spring from a Williams Martini Formula 1 Car. This was a really big deal, pulled off thanks to my awesome dad
    • Spending lots and lots of time with my entire family – laughing, talking, loving.

    Overall, it was a great trip home, and I’m hoping that we can get back to see everyone again next year (or perhaps even sooner). I have lots of thoughts on how I feel about living in Asia vs Canada vs somewhere else, and what that experience has been like for me. I’m saving those up to share them later. For now, enjoy a variety of photos from our trip home!

    PS: huge love and apologies go out to all of the people we didn’t see or didn’t see enough. 4 weeks seemed like a lot of time, until it was over.

    PPS: much thanks to my incredible mother, who emailed me all of these photos today (and who let me use her phone for most of my trip home to document all of our antics)

     

  • I’m home for Christmas (and I’m on extra Twitter duty this week!)

    I’m home for Christmas (and I’m on extra Twitter duty this week!)

    I’ve been home for a few weeks now, and it’s been a slice. Kevin’s also back now, so it’s a full house for the Page family.

    My appreciation level for Canada is through the roof, though my complaints about Burlington/GTA highway traffic and mall shoppers remain as vocal as ever. It’s been a quiet trip so far, seeing friends, imposing on my family, etc. Essentially, it’s like I never left!

    For those of you who are wondering, yes the cat does seem to remember us, but no he did not greet us excitedly. Most likely because he’s a cat. I haven’t taken many photos since being here, but the ones I have can be found Jean Luc Picard’s Instagram account.

    I have a list of topics lined up for future blog posts,  but this one is just something quick and kinda interesting: for the next week, you can follow along with my at-home adventures on the People of Canada Twitter Account!

    What does that mean? There’s a Twitter account called People of Canada. Each week, a different Canadian gets a turn curating the account, by tweeting about their daily life.

    As I go about my regular day, I’ll be taking short 1-minute breaks to tweet about the things I’m up to.

    Anyone can sign up to do this by emailing canadiansweare@gmail.com and asking to be added to the list of upcoming curators. I did this a couple of months ago, thinking it’d be something interesting to do while in Cambodia.

    I was surprised to get my turn while in Canada instead, but I’m super excited that I get to be the curator during the week of Christmas. My family does Christmas up real big, so I’m sure I’ll have lots to tweet about.

    Follow along on the People of Canada Twitter account, and you’ll be sure to see lots more insights, thoughts, and photos from me and from the Page/Sauchuk/Magri families!

    Also, People of Canada is in desperate need of more curators. If you’re Canadian, regardless of where you live or what you do, sign up to give it a try! Believe me, I’m no expert at Twitter. If I can do it, so can you!

  • I’ll be home for Christmas!

    I’ll be home for Christmas!

    Seriously, people. Plans have come together in such a way that makes it both possible and useful for me to be back in Ontario for Christmas!

    This was something I was hoping to do for a couple of months now. And, as it turns out, Kevin and I are rapidly running out of passport pages. To get new passports from here would be a 30 day ordeal that involved mailing our passports to Bangkok. So, to Canada we go! My December will be all about passports and perogies and parties!

    I’ll be there first, in early December, and Kevin will be there shortly thereafter. After Christmas, I have to get back to this part of the world. My stuff is here, and so is my job. I’m already working on some other exciting travel plans that will bring me back to Southeast Asia with a couple of friends. More details on that soon 🙂

    And hopefully I’ll be seeing some of you very soon!!

  • A long-winded collection of tips & tricks for travelling without tribulations

    A long-winded collection of tips & tricks for travelling without tribulations

    As some of you may know, we’re currently in Laos. For those of you who didn’t know, we’re in Laos! We’re in the beautiful capital city of Vientiane. Here’s a map for some geographical context:

    images (11)
    We’ve been here about a week so far, and plan to be here a few more days. I totally love it here, but I’ll save all my gushing for another post.

    The other day, our friend saw our hotel room, and he was teasing us about how it looks like we’re quite settled in, because our stuff is absolutely everywhere. I assured him with an oft-heard Heather Page refrain: “don’t worry, I have a system”. But the thing is, I totally *do* have a system. And a few months into this work/travel lifestyle, it’s gotten pretty darn good.

    So, with the aim of sharing my knowledge and experience with others, here’s a run down of the tools and habits/systems that we swear by in order to cut the stress out of travelling:

    Tools

    • Agoda.com – this is the site of choice for booking accommodations when travelling in South East Asia. There are tons of listings for hostels and hotels, and they usually have really good flash deals/discounts
    • GoogleMaps – Probably the most important tool that we use. Kevin has an Android phone, so he’s able to pre-load maps. How? He views the whole geographical area on the map, and then types “ok maps” into the search bar, and clicks “enter”. This downloads the whole map onto his phone, so he can access it without wifi, allowing us to navigate with only his GPS. Pretty darn convenient. You can also star locations on googlemaps (on the phone or in your browser), and it will remember them.
    • TripAdvisor – Y’all already know that I’m crazy about Trip Advisor. Before we head to a new destination, I’ll go through the top 30 listings or so, and look at locations near our hotel. From there, I’ll make a list of places we’re checking out.
    • Wikitravel: a real-life travel guide to cities written by fellow travelers. This advice on this site tends to be realistic, honest, and super practical. Some articles are  better than others, but Wikitravel is a great, simple resource for answering questions about cell phone service, neighbourhood dynamics, and transit.

    Habits/Systems

    The most important thing, that I cannot stress enough, is that for Kevin and I, travelling has become a serious team effort. We both do research that we share with each other, and we each execute different parts of our systems. A lot of our strategies are things that one of us learned or came up with separately, and then brought to our collective system of travel survival. Anyways, here are some things we do to keep ourselves in order.

    Habits: 

    • Cash: When we travel, always make sure we have at least a bit of cash. That way, we can exchange a bit of it in the airport and enter a country prepared.
    • SIM Cards: One of the first things we do is purchase new SIM cards, get them into our phones, and then save each other’s new phone numbers. This is a big one for safety and convenience
    • Bring a pen: This is simple but super useful. When flying into a new country, you have to fill out paperwork. They’ll give you this paperwork on the plane, but they rarely have writing utensils. If you don’t have a pen, you either have to borrow a pen from a neighbour, of you have to wait until you get to the airport and use the pens there. By bringing a pen, you save yourself a ton of time going through Passport Control/Customers. Essentially, be prepared and get to the front of the line.
    • Know what you’re doing and where you’re going: Don’t wander out of the airport looking lost or confused. Know where you need to go, and have studied a map well enough to know what direction it’s in. This isn’t the most important thing of all time, but it’s a good rule of thumb for keeping safe and not getting ripped off.

    Systems: 

    Packing our suitcase

    • Packing clothes: I usually end up packing a variety of clothes, many of which I’m conscious of wrinkling (unless, of course, I just leave all of Kevin’s dress shirts in our closet, in which case wrinkling is the least of our worries). The best strategy I’ve followed so far is to just roll things up: dress pants, dress, shirts, etc.
    • Packing non-clothing items: It’s all about Ziploc bags. I can never have enough Ziploc bags: the medium and large sizes. Somehow when I was packing to come to Asia, I brought 6 or 7 bags, and I am SO grateful that I did. I use them for all of my non-clothing packing needs. It’s a great way to keep the suitcase clean while also keeping things organized, and knowing where things are. On top of that, it makes re-packing that much easier when getting ready to leave. Combined with my 2 makeup bags, it’s my best system yet:
      • Makeup bag: larger products that will mostly be used only by me, like large makeup stuff, hair products, bobby pins/elastics (in their own smaller bag, of course), contact lens solution. Toothpaste and toothbrushes usually go in here as well.
      • Medium Size Ziploc Bag: Anything remotely medicinal. This includes Advil, bug repellant, Tiger Balm, polysporin, band-aids, medical tape, cough drops, Imodium, among other things
      • Large Ziploc Bag: Things Kevin uses. This includes his infamous hair wax, baby powder, nail clippers, a comb, asthma puffers, and anything else he might look for over the course of a trip.
      • Other Larage Ziplock Bag: this one rarely has much in it. I usually keep 1 additional bag available while I’m packing. As I wrap up, I sometimes notice a few random items that I’ve forgotten, and I’ll toss these in the bag. The purpose here is to pack small things without losing them in the process. By tossing small but necessary random items into a bag, they become less lose-able.

    Manageable Unpacking

    • Okay. We packed the suitcase, made it swiftly through the airport, and arrived at the hotel. What’s next? Some preparatory unpacking
      • Step 1: Sit the suitcase on something (a suitcase holder, or a bench, a chair, anything will do) and open it up
      • Step 2: Take out the dress shirts and pants, unroll them, and hang them up. Most hotels have at least 3 hangers. If they don’t, go ask the front desk for hangers. 3 is always enough to layer all Kevin’s shirts and pants in the closet, to avoid wrinkling. If there’s an extra couple of hangers for my dresses, that’s a bonus.
      • Step 3: Release the bags! I open the bags and move all related items to the right place. My makeup bag goes straight for the bathroom, along with half the stuff in the “Kevin” bag. The other bags sit in the suitcase, piled beside stacks of shirts and pants. All shoes are removed and placed near the entryway.

    Other tips

    • Check the bed sheets and mattress for bed bugs. Not sure of strategy here. This is a Kevin-led process
    • Make sure the air conditioner works. You can also open the air conditioner and clean out/dust off the filter for max A/C. Again, not sure of strategy.
    • Get your electronic chargers out and ready, so they’re already there when you need them. There’s nothing worse than forgetting to charge your phone because you were in a foreign space. If you need an adapter and don’t have one, sort that out right away. Ask the front desk, as they usually have spares, and if they don’t, they can point you to the nearest convenience store to pick one up.
    • Check the WiFi and make sure it works. If it doesn’t, start figuring out where the nearest good WiFi spot will be. Pre-travel research is super helpful in this case.
    • Keep photo copies of your passport with you. If you have a travel visa, get a copy of that as well.
    • Don’t let the front desk keep your passport. When you check in, they’ll want to take a copy of your passport. From my experience, this is usually non-negotiable, though sometimes they’ll accept a drivers license. If they ask to just keep it and give it back to you later, insist that they instead make a copy right away. Make it clear that you don’t mind waiting, and you won’t leave without it.
    • Be mindful of the weight of your bag, and repack as needed. This is especially important if you’re travelling with a non-rolling suitcase and/or going somewhere that rolling isn’t always an option. We always travel with backpacks, which we use to carry heavier items.
    • Be patient with each other. Travelling is stressful. Be forgiving and be willing to help the other person, because in the long run it will make everyone’s travel experience better.

    That’s all I can think of for now. Did I miss anything? Have questions? What other strategies do y’all follow? Comment away!

    Also, here are some photos of our packing strategy in action:

  • Keeping in touch around the world

    Keeping in touch around the world

    Living abroad can be hard. Don’t get me wrong, I am very happy to be on this crazy round-the-world adventure, and Kevin and I are having a blast together. However, because we’re travelling a lot, and because we’re both spending so much time working, it can be difficult to make close friends here. In that type of scenario, it’s been extremely wonderful and valuable for me to keep in touch with friends and family back in Canada. In some cases, I think I’m closer with some people in Canada now than I was when I actually lived in the same country as them.

    So, how do I keep in touch? Thanks to modern technology, it’s not as tough as one might think. There are a variety of tools that I’m using, some more effective than others. Here’s a list and my thoughts on effectiveness:

    • Skype
      • This is probably the tool I used most for communication, because I use it for work and personal communication. 90% of the calls I do with my RecruitLoop colleagues take place via Skype. Because I use it so often for work, I began using it for personal as well. Skype has a great instant message function, but is also the best tool I’ve used so far for face to face calls. Ususally once a week I’ll have a lengthy Skype call with a friend. The main issue with Skype is that it gets upset if there are any blips in internet connection, so it can freeze from time to time. Still, this is my overall go-to for calls.
    • iMessage
      • I only really discovered how this worked a few weeks ago, but it’s quickly taken up a big role in my overall communication strategy. iMessage allows me to text message any I know who has an iPhone, using either their phone number or their email address. On my Macbook, it just looks like an instant message program, but the message I’m sending arrive as a  text message. This is the best because it’s an easy way to just have day-to-day conversations with friends.
    • Gmail
      • This is standard. Everyone uses email. The problem is that responses take time, particularly when there’s a lot of time between emails, because so much more time is needed to write updates.
    • FaceTime
      • I pretty much only use this to call my parents on their iPads. It’s pretty good, though their internet isn’t amazing, and freezing or dropped can be frequent. But still, since it’s the visual lifeline to my parents, it’s important.
    • Facebook
      • As always, Facebook is a go-to timewaster. It’s my insight into the important news in Canada, and keeps me updated with what everyone is up to. It’s also a good way for people I’m not as close with to get in touch with me.
    • HipChat
      • This is used for work only, but since I use it daily, I figured it deserves a mention. HipChat is like iMessage or MSN messenger, but internal for companies only. It also has a very unique and cute and funny set of emoticons that can be added to messages. It’s a staple at startups.
    • Google Hangouts
      • Mostly used for work, for group meetings. I rarely understand how Google Hangouts work, so I’m loathe to expose my friends to this technology. Maybe one day in the future, if Skype fails me.

    And of course, my blog! A great way of sharing the big updates and daily stories with everyone.

    Am I missing a great tool? Suggest it in the comments!

  • Trip Advisor Reviews

    Trip Advisor Reviews

    Have I mentioned lately that I’m completely obsessed with Trip Advisor? Because I am.

    If you’re ever wondering, “what does Heather do in her spare time over there in Phnom Penh?”, one possible answer is “writing Trip Advisor reviews” (in fact, I just said to Kevin “shush, I’m writing a blog post about Trip Advisor reviews and he said “noooooooo! that’s the ultimate possible review review review”. So that should give a taste of how much time I spend writing Trip Advisor reviews).

    We started using them for some basic restaurant research when we first moved to Phnom Penh, and were immediately impressed with the reliability of their reviews. We found one of our favourite restaurants, Brooklyn Pizza, by reading Trip Advisor reviews, and I immediately went home, signed up for Trip Advisor, and wrote a review describing that despite my skepticism about a pizza joint being top of the restaurants list in the city, it was a super great restaurant.

    And it went from there. I’ve now written many reviews for hotels and restaurants in many different cities. Here’s a quick snapshot of my profile:

    Screen Shot 2014-11-01 at 1.07.11 PM

    Why Trip Advisor? Why all the work? It’s not work! It’s fun! I swear!

    Honestly, Trip Advisor is one slick operation when it comes to user engagement.

    reviewerbadges2 First, they got me completely hooked with their badges. Like all properly gamified systems, they started out with only a few requirements, and become gradually more difficult. Once I’d written one review, I knew I could get to 3 and become a “Reviewer”, and so on, and so forth. I’m now Senior Contributor, and actively working towards being a Top Contributor.

    So, as you can see, I’ve been banging out these reviews pretty quickly. But it’s not just about numbers – it’s also about Helpful votes. That’s right, quality is also key. And I’m telling you now that getting an email saying someone clicked a button to indicate that my review was helpful is like crack. I make most of my reviews quite detailed, including all of the types of information that I look for in reviews: notes on bathroom quality, cleanliness, service, location/directions, hours; anything that you could only know by going to a place. And this is a key point: I get a lot of value out of the reviews I read on Trip Advisor, so I don’t mind (in fact, I’m glad to) writing my own good reviews. I find a lot of these reviews genuinely helpful, and as a regular traveller I know how difficult it can be to have guidance on where to eat/stay while abroad, so I’m glad to share my knowledge with others.

    Here’s a snapshot of all the places where I’ve reviewed something:

    Screen Shot 2014-11-01 at 1.11.35 PM

    Of course, there are other badges for writing reviews in multiple cities. In my quest to rise up the reviewer ranks and earn my “Passport” badge for having reviews in multiple cities, I wrote reviews for every place I’ve visited in the past year. This includes restaurants in Toronto, and places Kevin and I went on our trip to Portugal and London earlier this year. Hell, I even reviewed a place in San Francisco that we ate last year, just because it was so damn good and worthy of a good review.

    Screen Shot 2014-11-01 at 1.12.38 PMI’ve also earned a “first to review badge” for creating a listing for and then reviewing Jack’s Place – the super remote bunch of cottages that Kevin and I
    stayed at for a couple of days while visiting the Philippines. They have basically no online presence whatsoever, so I suspect that my review will be able to provide some helpful information for others looking to learn anything about this place.

    Beyond their badges, Trip Advisor also totally rocks at user engagement through email marketing. They email me on a regular basis, sometimes about the success of my reviews or my progress as a Trip Advisor user, and sometimes with emails about interesting locations I might want to visit. If I read about a restaurant online? Or save it to one of my trips? They email me a few days later asking if I’d like to review it. Rarely are their emails out of place. Additionally, their emails are always quite lovely and actionable and sensible.

    If you’re looking to research your next travel destination, or if you’re even just looking to study a great example of gamified user engagement, I highly recommend that you check out Trip Advisor ASAP.

  • TWG does not equal Twinnings: Lessons in Observation

    TWG does not equal Twinnings: Lessons in Observation

    When I packed up and moved to Southeast Asia in July (still can’t believe it’s now nearly November!), I headed to Bangkok to meet Kevin. He’d already been there for about a month, but had recently transitioned over to Phnom Penh, Cambodia. Of course, I’d already booked my flight to Bangkok by the time he made that move, so he just flew back to meet me when I arrived.

    Wise move: Bangkok was a nice transition to Phnom Penh. Don’t get me wrong: it’s a crazy huge, crazy busy city, especially downtown, where we were staying, but it was certainly more like “home” than Phnom Penh. Anyways, we spent around 4 days in Bangkok, and did lots of various sight seeing. This, naturally, included going to malls. Downtown Bangkok is choc-full-o-malls: expensive malls, western malls, discount malls, small malls, enormous malls, super local malls, technology malls, you name it.

    This is just a long-winded way of saying: I went to Bangkok and I went to a mall and I saw something that I thought was pretty darn interesting.

    What was this? A TWG Tea Salon. I don’t have photos from that moment, but here are a few things I picked off Google Images that give a sense of what their signature Tea Salons look like: fancy, like tea-with-the-Queen fancy, but positioned in an open space in the middle of a mall. See below:

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    Kevin and I were really into the idea of this place. My reaction? “Wow, Twinnings has tea salons in Asia?? That would play SO well in North America!”. For weeks we talked about how much we liked this idea, how we were surprised Twinnings hadn’t opened something like this in Canada, and how we wanted to see if we could get the rights to open one of our own in Canada. I mean, come on. Twinnings? The favourite tea of the Canadian Motherland? How could that not be a success?

    A few weeks later, Kevin and I went to Manila, and found another of these delightful tea salons. In need of breakfast, we decided to sit down and eat there, instead of just ogling it from outside.

    Sitting there in a Tea Room in the middle of a mall in Manila, we noticed the following

    1. This is kinda weird – it feels like we’re on display

    2. This tea room looks fancy, but I can see un-fancy mall stores and people all around me

    3. Everything is labelled TWG – how exactly does that translate to Twinnings?

    Spoiler Alert: it doesn’t.

    After thinking and talking about this place for a month, we realized that we actually had no idea what we were talking about.

    TWG stands for The Wellness Group – a Singapore based company that imports teas from all around the world. Not connected to Twinnings.

    And yet, their branding seemed so similar – that yellow? TW? Seriously? It was a serious *mind blown* moment for us when we realized that TWG and Twinnings were totally separate companies.

    Anyways, there’s a TWG Shop in Times Square, and there’s also one in Phnom Penh, so I guess TWG is slowly but surely creeping around the world.

    When it reaches London, is Twinnings going to have something to say about this? I’d be calling my lawyer if I were them.

    Check out photos below of Kevin and I at TWG in Manila, including photos from their TWG Menu. A few feet away from their Tea Salon, they also have a Tea Shop, where they sell packaged teas, tea pots worth thousands of dollars, and other TWG merchandise.